FAQ

What tile can be installed where

Wall tile can only be used on the wall; but natural stone and floor tile can be used anywhere. Glazed ceramics cannot be used outside but natural stone, porcelains, quarry tile, frost proof ceramics can be used interior or exterior.

How easy does tile chip or crack

When properly installed tile becomes a permanent part of construction and will not chip or crack unless hit with a very heavy object, or cracks in the foundation.

Should I use a small tile on a small floor

Not necessarily, you can use a larger tile in a small area to make the room seem larger, and with less grout lines the floor will be less busy.

How do I clean my tile

We recommend using non-detergent, mild soap and water

Should I use sanded or unsanded grout

We recommend using sanded for any gout joint 1/8 or larger. Sanded grout typically has larger sand allowing increased strength in the joint.

Do I need to seal my tile/grout

Only tiles that are unglazed and natural stone need to be sealed. We do recommend sealing your grout joints.

My granite has little cracks in it

What may look like cracks are where quartz crystals meet and these are perfectly natural. They are only visible when light hits the stone from a certain angle and are not a structural or design concern. Some colors are more prone to these spots than others, such as Gallo Veneziano. Additionally, during the formation of the stone over millions of years, natural variations such as pits and fissures may have developed. Some stones are more prone to these features such as Baltic Brown. Because these fissures, pits, etc. are an inherent quality of granite, and does not detract from the quality of the stone
I have an undermount sink and the granite hangs too far into the bowl

Overhang is done intentionally. It is beneficial that the granite hangs into the bowl so that when you sweep anything in to the bowl: it will not catch on the flange of the sink. Defelice Installations typically leaves a 1/4-1/8 overhang on undermount bowls.

Why do I have to have seams in my countertop

It is necessary to have seams in your stone because a house, and therefore the cabinets, will settle over time; sometimes by several inches. In order to keep the stone from breaking, seams are placed in the top so that they will handle the expansion and movement rather than placing these stresses on the stone itself. Additionally, because of the size of the saws used to process stone blocks into slabs, slabs are traditionally only 105 by 62. Therefore, the length of the top is limited this is the same for engineered stone (typically 118×52). Furthermore, due to handling and safety concerns, Defelice limits the length of undermount sink pieces.

My seam is full of little chips

Quartz will fragment a little bit while being cut. Epoxy will fix these tiny fragments. This is caused by the wall being bowed and can be remedied by a contractor (painter, tile layer, sheet rock expert, etc.).

My overhang in one spot is one-quarter inch different than another spot

Again, this is caused by a wall being bowed. Unless you measure the overhang, a +/- 5/16 difference is usually not noticeable. Overhang is used to correct wall irregularities. Because of these irregularities in the wall, we cannot guarantee that your stone will have an overhang of 1 at all points.

My granite is rough on the bottom

All granite companies receive the slabs, pre-polished from the quarry or a processor. These slabs are only polished on one side. It is not standard practice to polish the back of slabs.

My tops do not match

This may be caused by the grain of the stone being offset, which is often unavoidable. The same lot of stone will be used for your job so that the stone coloration is similar. However, despite using the same lot, every granite slab is unique and will have some color and vein variances. It is even likely to have these variations on the same slab from one side to another. Each slab of natural stone is unique, and therefore, purchasing natural stone is like adding an original piece of fine art to your home there is not another like it in the world! Additionally, we have found similar color variations in engineered stone; again, a byproduct of being made from a natural material. Stone is a product of nature. Therefore, it is impossible to guarantee uniformity of color, veining, or other characteristics. This does not affect the products performance in any manner. Your countertop will not be replaced due to these variations.

My cooktop will not fit in the hole

Three major reasons:
Appliance choice may have been changed mid job
We may have cut-out the minimum width according to the minimum width being given on the drawing
Box cabinets have plastic shipping braces in them that are only seated 1 below the countertop surface that may prevent the top from dropping into place. These simply have to be removed.

What will hold-up production and installation of my countertops

Not having your sink, cooktop, faucets, etc. information to Defelice by the time of templating will hold up production, and we cannot make the appropriate cutouts in the countertop. Additionally, any changes to the cabinets or stone choice after a template has been made will slow down production.

I’ve heard tile installation is very messy. Will the installers clean up

Our installers are top notch, and they will do everything they can to cut down on the amount of mess that is created during demolition and tile installation.  There will be some dust. We recommend that you turn off your central HVAC unit during this time and we offer dust protection by blocking off the rooms as best as we can by hanging plastic zipper doors at the doorways, covering vents and use fans for dust control we also use floor protection throughout the entire work process to prevent tracking through the home. Please be aware that some dust may settle after a day or so because it is impossible to control of the dust left in the atmosphere of the room. We also offer trash removal or dumpsters and portable toilets.